Shiplystic – Your Preferred Logistic Partner

NDR Management

Delhivery & Couriers

Review non-delivery cases with clear proofs, track attempt counts, and apply reattempt or RTO actions.

Rules: Max 3 Attempts • Reattempts post 9 PM

Total NDR Cases

All non-delivery shipments

Need Action

Attempts < 3 • Pending Action

Action In Progress

Re-attempt / reschedule requested

Delivered (Saved)

Successfully resolved deliveries

RTO / Returned

RTO triggered or returned

Need Action 0

Action Requested 0

Delivered 0

RTO 0

RTO Delivered 0

All Records 0

3-Attempt Strict Ceiling

Carrier delivery policies strictly enforce a maximum of 3 attempts. Once 3 attempts have been executed:

Reattempt is automatically disabled on the portal and rejected by carrier APIs.
The shipment is converted to RTO (Return to Origin) or held at destination hub for counter pickup.

Optimal Action Window

Apply NDR instructions late in the evening (after 9:00 PM):

Ensures all field executives (FE) have returned to the facility and dispatches are closed.
Prevents API concurrency conflicts (e.g. failed_wbns or Zero waybills affected).

Permitted Reason Codes (NSL) for Reattempt

Delhivery and major carriers allow RE-ATTEMPT only when the current NSL status matches:

EOD-74: Customer Refused EOD-15: Door Locked EOD-104: Consignee Unavailable EOD-43: Incomplete Address EOD-86: Delivery Rescheduled EOD-11: Restricted Entry EOD-69: COD Amount Not Ready EOD-6: Office Closed

Response Codes & Meaning (e.g., Code 103)

Code 103 (Invalid Credentials): Carrier token header is missing, incorrect, or expired in Courier Settings.
Code 103 / FMEOD-103 (Shipper Closed): Carrier was unable to attempt because seller/shipper premises were closed.
Code 101: Waybill / AWB was not found in carrier network.
Code 102: Destination pincode is unserviceable.

NDR Management

Apply NDR Action

NDR Status & Response Code

NDR Operational Rules & Guidelines

3-Attempt Strict Ceiling

Optimal Action Window

Permitted Reason Codes (NSL) for Reattempt

Response Codes & Meaning (e.g., Code 103)